This Account Deletion Policy (“Policy”) applies to the SX Consent Application (“SX Consent,” “we,” “us,” or “our”), operated by Beniquez Sanchez and Company LLC and created by BS and Co AI Labs.

This Policy explains how SX Consent users may request deletion of their SX Consent account, what account deletion means, what data may be deleted, what data may be retained, how subscriptions are affected, and how account deletion interacts with signed agreements, protected records, private invitation workflows, privacy requests, data deletion requests, payment records, legal obligations, security logs, provider records, and multi-party invitation records.

SX Consent is a private invitation, confidentiality, privacy, reputation-protection, and protected recordkeeping platform for verified adults. Because SX Consent may generate protected invitation records, one-time private invitation agreements, signatures, hashes, protected record package metadata, closure records, notice logs, workflow integrity events, location-readiness records, audit records, and other legally or contextually significant records, account deletion may not erase all records immediately or completely.

For purposes of this Policy, “Company,” “we,” “us,” and “our” include Beniquez Sanchez and Company LLC, SX Consent™, BS and Co AI Labs™, and, where applicable, their owners, members, directors, officers, employees, contractors, agents, affiliates, service providers, licensors, professional advisors, successors, and assigns.

This Policy supplements and is incorporated into our Terms and Conditions, Privacy Policy, Sensitive Data Consent, Health Data Handling Policy, SMS Terms, Payment, Cancellation and Refund Policy, Data Deletion Policy, any in-app account deletion screen, any privacy request workflow, any Evidence Vault notice, and any provider-specific or app-store-specific requirements.

If you do not agree with this Policy, do not create or use an SX Consent account.

1. Company Information

Operator: Beniquez Sanchez and Company LLC

Product Creator: BS and Co AI Labs

Product: SX Consent Application

Mailing Address: 1317 Edgewater Dr. Num. 7387, Orlando, FL 32804

Legal Contact: Click Here

Privacy Contact: Click Here

Security Contact: Click Here

Support Contact: Click Here

Website: https://sxconsent.com

Application: https://app.sxconsent.com

2. Purpose of This Policy

This Policy is intended to:

• provide a clear public web resource for account deletion requests;
• support Apple App Store account deletion expectations and Google Play account deletion and Data Safety requirements;
• explain how users may initiate account deletion through available in-app, web, or support paths;
• explain what account deletion does and does not do;
• protect SX Consent protected record integrity;
• protect multi-party invitation records;
• protect signed agreements, account security, fraud-prevention records, SMS compliance records, payment records, provider records, and legal obligations;
• explain retention exceptions and subscription consequences;
• explain the difference between account deletion and data deletion;
• explain how deletion requests are verified, reviewed, processed, limited, denied, or partially fulfilled.

3. How to Request Account Deletion

You may request deletion of your SX Consent account through one of the following methods, where available.

3.1 In-App Account Deletion

When available, you may initiate account deletion inside the SX Consent app by going to Settings → Account → Delete Account, or another similarly labeled account deletion workflow.

The in-app workflow may require you to log in, verify your identity, confirm your email address, confirm your phone number, enter your PIN, complete device biometric confirmation if enabled, acknowledge deletion consequences, confirm whether you want to export eligible records before deletion, confirm whether you understand subscription consequences, and submit the deletion request.

3.2 Web Account Deletion Request

You may also request account deletion through the public web resource at: https://sxconsent.com/account-deletion/

This web resource is intended to allow users to request deletion even if they have deleted the app from their device, cannot access the app, or need a web-based request method.

3.3 Email Request

You may contact us through the listed privacy, support, legal, or security contact path. Your request should include your full legal name, SX Consent account email, mobile number associated with the account, country and state of residence, the reason for the request if you choose to provide one, and a clear statement that you are requesting deletion of your SX Consent account.

Do not send sensitive invitation details, optional personal health documents, government ID images, private notes, protected record package contents, or other highly sensitive information by email unless specifically requested through a secure process.

4. Information Required to Process a Deletion Request

To protect user accounts, sensitive data, and protected records, SX Consent may require verification before processing an account deletion request. We may request or verify:

• legal name;
• account email;
• phone number;
• account ID or internal user identifier;
• recent login confirmation;
• phone verification or email verification;
• device verification, PIN confirmation, or device biometric confirmation where enabled;
• identity verification status or provider confirmation where necessary;
• prior transaction records or support ticket history;
• evidence that you control the account;
• a signed statement or proof of authority if the request is submitted by an authorized person.

5. What Account Deletion Means

Account deletion means that SX Consent will begin a process to delete, deactivate, disable, restrict, anonymize, archive, segregate, de-identify, or remove eligible account information associated with your SX Consent account, subject to the exceptions and retention rules described in this Policy.

Account deletion may include:

• disabling login access;
• removing or restricting profile information and user-facing account presence where applicable;
• disabling future invitation creation or acceptance;
• ending active authentication tokens where appropriate;
• deactivating account credentials;
• removing you from future non-essential communications;
• processing eligible personal data deletion;
• preserving records that must or may be retained under this Policy, applicable law, provider obligations, or legitimate legal, security, payment, fraud-prevention, compliance, or multi-party record needs.

6. Account Deletion Is Not the Same as Data Deletion

Account deletion and data deletion are related but not identical. Account deletion closes, disables, or removes your SX Consent account. Data deletion concerns deletion of eligible personal data.

Some data may be deleted when your account is deleted. Other data may be retained because of legal, protected record, security, fraud-prevention, payment, tax, compliance, multi-party invitation record, provider, or technical reasons.

If you want to request deletion of eligible personal data in addition to deleting your account, you may also use the Data Deletion process at: https://sxconsent.com/data-deletion/

7. Account Deletion Is Not Subscription Cancellation

Deleting your SX Consent account does not automatically cancel your subscription unless the applicable platform, payment provider, or SX Consent workflow expressly confirms cancellation.

If you purchased through Apple App Store, you must cancel through Apple subscription settings. If you purchased through Google Play, you must cancel through Google Play subscription settings. If you purchased through Stripe or web checkout, you must cancel through the applicable SX Consent or provider cancellation process.

Deleting your account does not create a refund right. Subscription payments remain subject to the SX Consent Payment, Cancellation and Refund Policy.

8. No Refund for Account Deletion

Account deletion does not entitle you to a refund. This applies to:

• monthly, quarterly, annual, or other subscriptions;
• unused time, partial billing periods, trial conversions, and subscription renewals;
• web purchases, Apple App Store purchases, Google Play purchases, and Stripe purchases;
• premium features, VIP features, protected record features, identity-readiness features, app-readiness features, and any other paid SX Consent services.

9. Account Deletion and Active or Unresolved Protected Invitation Workflows

SX Consent may refuse, delay, restrict, or require additional review before deleting an account if the account is involved in an unresolved protected invitation workflow.

Unresolved lifecycle states may include:

• pending invitation;
• accepted invitation;
• Cross-Intake in progress;
• agreement created;
• pending signatures;
• signed agreement;
• protected record package pending or sealed;
• active invitation;
• temporarily-left event status;
• returned-to-event status;
• early event departure status;
• manual end status;
• closure pending;
• help requested;
• unresolved workflow integrity event;
• unresolved privacy request;
• unresolved protected record package;
• unresolved dispute, chargeback, payment issue, investigation, or legal hold.

10. Account Deletion and One-Time Private Invitation Agreements

If you signed or accepted a One-Time Private Invitation Agreement, account deletion may not delete that agreement.

Signed agreements may involve multiple users and may be retained for:

• protected record integrity;
• legal claims or dispute resolution;
• fraud prevention;
• audit trails;
• workflow integrity review;
• compliance;
• enforcement of Terms and Conditions;
• protection of another participant’s rights;
• preservation of contextual records.

11. Account Deletion and Evidence Vault / Protected Record Packages

SX Consent may retain Evidence Vault records, protected record packages, protected record metadata, document hashes, manifest hashes, timestamps, audit events, signature metadata, closure records, notice logs, location-readiness records, workflow integrity events, and export logs after account deletion.

Protected record materials may be retained because they may involve multiple participants, may be signed, may be sealed, may be relevant to disputes, may be needed to preserve integrity, may be needed to defend legal claims, may be needed for fraud prevention, may be required by law, may be required for workflow integrity review, may be required to enforce Terms and Conditions, or may protect another user’s rights.

Deleting an account does not automatically destroy, alter, or invalidate protected records.

12. Account Deletion and Multi-Party Invitation Records

SX Consent records may involve more than one user. Multi-party invitation records may include invitations, Cross-Intake results, accepted requirements, declined requirements, agreements, signatures, active invitation-event records, location-readiness records, notice logs, closure records, protected record packages, workflow integrity events, audit records, and support records involving multiple participants.

Because these records may affect more than one person, one user’s account deletion request may not delete records that also belong to, affect, protect, or document another user.

SX Consent may retain multi-party invitation records where reasonably necessary or permitted.

13. Account Deletion and Health-Related Records

If health-related features were used, SX Consent may retain certain health-related status records or metadata if those records are part of a signed agreement, Cross-Intake workflow, invitation-specific requirement, protected record package metadata, audit log, legal record, workflow integrity event, provider record, fraud-prevention record, or multi-party invitation record.

SX Consent is not a healthcare provider, telemedicine provider, laboratory, or medical service. Health-related records are handled according to the Health Data Handling Policy and Sensitive Data Consent.

14. Account Deletion and Sensitive Data

Sensitive data may be deleted, restricted, archived, de-identified, or retained depending on the type of data, purpose of processing, legal requirements, protected record status, security needs, provider obligations, and multi-party invitation record considerations.

Sensitive data may include identity verification status, adult verification status, phone number, email address, profile photo, relationship status, gender, private requirements, private requirement selections, optional health-related information, readiness settings, location-readiness records, protected record metadata, signature metadata, and closure records.

Sensitive data handling is governed by the Privacy Policy, Sensitive Data Consent, Health Data Handling Policy, and applicable law.

15. Account Deletion and Identity Verification Records

SX Consent may use third-party providers, such as Stripe Identity or similar providers, for identity and adult verification.

If you delete your SX Consent account, SX Consent may delete or restrict eligible provider-related metadata in its own systems; the identity verification provider may retain records under its own policies, legal obligations, and retention schedules; SX Consent may retain limited verification status, timestamps, provider reference IDs, or fraud-prevention metadata where necessary; and raw identity documents, selfie/liveness materials, or biometric-related data may be controlled by the provider, not SX Consent, unless expressly stated otherwise.

You may need to contact the provider directly for certain provider-held records.

16. Account Deletion and SMS Records

If you used SMS verification or SMS notices, SX Consent may retain SMS-related records after account deletion, including:

• opt-in records;
• opt-out records;
• phone verification records;
• delivery logs;
• message category;
• provider message IDs;
• HELP/STOP activity;
• consent screen version;
• timestamps;
• audit logs.

17. Account Deletion and Payment Records

SX Consent may retain payment, subscription, billing, and transaction records after account deletion.

This may include subscription status, plan type, transaction IDs, receipts, billing events, refund records, chargeback records, cancellation records, app store receipt metadata, Stripe or payment processor metadata, tax records, and accounting records.

These records may be retained for tax, accounting, fraud prevention, chargeback defense, legal compliance, dispute resolution, subscription administration, and business records. Account deletion does not erase payment obligations already incurred.

18. Account Deletion and Support Records

SX Consent may retain support, privacy, legal, or security communications after account deletion if reasonably necessary to process the deletion request, prove receipt or completion, prevent fraud, investigate abuse, comply with law, resolve disputes, preserve legal claims, maintain security, enforce Terms and Conditions, or respond to regulators, app stores, providers, or professional advisors.

19. Account Deletion and Legal Holds

SX Consent may delay, suspend, deny, or limit account deletion if records are subject to a legal hold.

Legal holds may arise from litigation, arbitration, government requests, subpoenas, law enforcement requests, user disputes, workflow integrity incidents, privacy complaints, fraud investigations, payment disputes, chargebacks, regulatory investigations, provider compliance investigations, or internal investigations.

When a legal hold applies, we may preserve relevant records until the hold is lifted.

20. Information That May Be Deleted

Subject to verification, retention exceptions, and technical limitations, SX Consent may delete or restrict eligible account information such as:

• account login credentials;
• account profile visibility;
• non-essential profile fields;
• user preferences and app settings;
• unused onboarding data;
• certain draft records not tied to multi-party workflows;
• certain unsealed, non-finalized records;
• non-essential communication preferences;
• future marketing preferences, if any;
• eligible support records;
• eligible device tokens or inactive authentication tokens.

21. Information That May Be Retained

SX Consent may retain information after account deletion where reasonably necessary or permitted, including:

• signed agreements;
• signature metadata;
• Evidence Vault records and protected record packages;
• document hashes and manifest hashes;
• audit logs and workflow integrity events;
• closure records and notice logs;
• location-readiness records;
• protected invitation lifecycle records;
• dispute records;
• fraud-prevention records;
• security logs;
• SMS consent and opt-out records;
• payment and tax records;
• subscription records;
• provider records;
• legal records;
• account deletion request records and data deletion request records;
• records involving another user;
• records required by law;
• records required to enforce Terms and Conditions;
• records needed to protect rights, privacy, security, or property.

22. Information That May Be De-Identified or Anonymized

Instead of deleting certain records, SX Consent may de-identify, anonymize, aggregate, tokenize, archive, segregate, or minimize information where permitted by law.

De-identified or anonymized data may be used for security analysis, fraud prevention, system integrity, usage metrics, compliance reporting, product reliability, audit purposes, legal defense, and internal analytics.

SX Consent will not attempt to re-identify de-identified data except as permitted by law for security, testing, compliance, fraud-prevention, or legal purposes.

23. Deletion Processing Timeline

SX Consent will attempt to process verified account deletion requests within a commercially reasonable period and within the time required by applicable law.

Processing time may depend on identity verification, account access, active protected invitation workflows, unresolved workflows, protected records, multi-party invitation records, legal holds, payment disputes, provider records, technical limitations, security review, fraud review, and applicable law.

Some records may be disabled quickly, while backup copies, logs, archived records, provider records, or legally retained records may take longer to delete, restrict, or expire.

24. Backup Systems and Archival Copies

Deleted information may remain in backups, archives, disaster recovery systems, or logs for a limited period until overwritten, expired, or securely deleted according to retention schedules.

SX Consent may not be able to immediately remove data from backups without compromising security, integrity, disaster recovery, legal compliance, protected record integrity, or system reliability.

Backup data is generally isolated from active use and retained only as necessary for security, business continuity, disaster recovery, legal compliance, or system integrity.

25. Reactivation or Grace Period

SX Consent may, but is not required to, offer a reactivation or grace period after a deletion request.

If a grace period is offered, logging in or contacting support during that period may cancel or pause deletion.

SX Consent may refuse reactivation if deletion has already been completed, the account was terminated for cause, fraud or abuse was detected, legal or workflow integrity concerns exist, provider requirements prevent reactivation, identity cannot be verified, or reactivation would create risk.

SX Consent does not guarantee account recovery after a deletion request.

26. Account Deactivation vs. Account Deletion

SX Consent may offer temporary deactivation, suspension, or restriction in addition to permanent account deletion.

Deactivation may hide or disable your account but may not delete account data. Deletion is intended to begin a more permanent process, subject to retention exceptions.

If you only want to pause use, you may request support or account restriction instead of deletion where available.

27. Account Deletion and Uninstalling the App

Uninstalling the SX Consent app does not delete your account.

Deleting the app from your device does not cancel your account, cancel your subscription, delete your data, stop billing, delete protected records, delete invitation records, delete signed agreements, delete provider records, or delete payment records.

To delete your account, you must follow the account deletion process described in this Policy.

28. Account Deletion and Third-Party Providers

SX Consent may rely on third-party providers, such as Apple, Google, Stripe, RevenueCat, Twilio, Firebase, Sentry, hosting providers, identity verification providers, payment processors, email providers, support tools, security tools, and map or geocoding providers.

Account deletion from SX Consent may not automatically delete data held by third-party providers under their own legal obligations, privacy policies, security practices, fraud-prevention requirements, tax obligations, or retention rules.

Where possible, SX Consent may send deletion or deactivation requests to providers or delete provider-linked metadata from SX Consent systems. You may also need to contact providers directly for certain records.

29. Account Deletion and App Store / Google Play Requirements

SX Consent provides this public account deletion resource to support app store requirements and user access.

If SX Consent allows account creation in the Apple App Store or Google Play version of the app, SX Consent intends to provide an in-app account deletion initiation path, this public web-based account deletion resource, disclosures explaining what happens when an account is deleted, data deletion disclosures in Google Play Data Safety where required, and privacy policy disclosures explaining retention and deletion.

30. Authorized Agents and Legal Representatives

Where required by applicable law, you may authorize another person to submit a deletion request on your behalf.

SX Consent may require written authorization, power of attorney, identity verification of the requester, identity verification of the account holder, proof of authority, and additional security checks.

SX Consent may deny requests from unauthorized persons.

31. Deceased Users

If a user is deceased, SX Consent may process account-related requests from an authorized estate representative, executor, legal representative, or immediate family member where required or permitted by law.

SX Consent may require documentation such as a death certificate, proof of authority, court appointment, government-issued ID, legal authorization, and account identifiers.

SX Consent may preserve records where necessary for legal, protected record, workflow integrity, multi-party invitation, payment, tax, provider, or compliance purposes.

32. Fraudulent or Abusive Deletion Requests

SX Consent may deny, delay, restrict, or investigate deletion requests that appear:

• fraudulent;
• abusive;
• automated;
• duplicative;
• unverifiable;
• made by an unauthorized person;
• intended to destroy protected records;
• intended to evade payment obligations;
• intended to interfere with another user’s rights;
• intended to conceal misconduct;
• intended to obstruct legal process;
• related to fraud, chargebacks, harassment, workflow integrity events, or Terms violations.

33. Account Deletion and Enforcement Actions

If your account was suspended, restricted, or terminated for violation of the Terms and Conditions, deletion may be limited.

SX Consent may retain information needed to prevent repeat abuse, enforce bans, detect duplicate accounts, prevent fraud, block re-registration, comply with law, protect users, preserve protected records, support legal claims, defend against disputes, and maintain platform integrity.

34. Account Deletion and User Responsibilities

Before requesting account deletion, you are responsible for:

• downloading or exporting eligible records, where available;
• canceling subscriptions through the purchase platform;
• resolving active protected invitation workflows;
• completing closure responses;
• saving lawful records you may need;
• understanding that some records may be retained;
• understanding that deletion may be irreversible;
• understanding that deletion does not create a refund right;
• understanding that deletion may limit access to protected records.

35. No Guarantee of Immediate or Total Erasure

SX Consent will process account deletion according to this Policy and applicable law. However, SX Consent does not guarantee immediate, complete, or universal erasure of all data.

Some data may remain temporarily or permanently in backups, logs, archives, Evidence Vault records, protected record packages, signed agreements, provider systems, app store systems, payment systems, SMS provider systems, identity verification provider systems, legal files, dispute records, tax records, audit logs, multi-party invitation records, or de-identified datasets.

36. Denial or Limitation of Account Deletion

SX Consent may deny, delay, narrow, or limit account deletion where permitted or required by law, including where deletion would:

• violate law;
• affect another user’s rights;
• destroy protected records;
• interfere with a signed agreement;
• interfere with a sealed protected record package;
• undermine audit integrity;
• impair security;
• prevent fraud investigation;
• impair chargeback defense;
• affect tax or accounting records;
• violate provider obligations;
• interfere with legal process;
• undermine platform integrity;
• prevent enforcement of Terms and Conditions;
• create risk to users, the Company, providers, or protected records.

37. Appeals and Follow-Up

If your deletion request is denied, delayed, or limited, you may contact the appropriate privacy or support contact with the subject line: Account Deletion Appeal.

Your appeal should include your legal name, account email, phone number, request ID if available, reason for appeal, and additional verification or documentation.

SX Consent will review appeals according to applicable law, internal procedures, security requirements, and operational capacity.

38. Contact and Support

For questions or account deletion support:

Support: Click Here

Privacy: Click Here

Legal: Click Here

Security: Click Here

Mailing Address: Beniquez Sanchez and Company LLC, 1317 Edgewater Dr. Num. 7387, Orlando, FL 32804

39. Changes to This Policy

SX Consent may update this Account Deletion Policy from time to time to reflect changes in law, Apple App Store requirements, Google Play requirements, privacy laws, account deletion workflows, data deletion workflows, payment provider requirements, identity verification requirements, Evidence Vault architecture, SMS provider requirements, platform features, security practices, or business operations.

The “Last Updated” date indicates when this Policy was last revised.

Continued use of SX Consent after an updated Policy becomes effective means you acknowledge the updated Policy where permitted by law.

40. Final Account Deletion Acknowledgment

By submitting an account deletion request, you acknowledge and agree that:

• Account deletion is not the same as data deletion.
• Account deletion is not subscription cancellation.
• Account deletion does not create a refund right.
• You are responsible for canceling subscriptions through the platform where you purchased.
• You may lose access to your account and certain records.
• Some records may be retained for legal, protected record, security, fraud-prevention, payment, provider, tax, audit, or multi-party invitation reasons.
• Signed agreements may be retained.
• Evidence Vault records and protected record packages may be retained.
• Notice logs may be retained.
• SMS consent and opt-out records may be retained.
• Payment records may be retained.
• Identity verification metadata may be retained where necessary.
• Health-related metadata may be retained where legally or operationally necessary.
• Multi-party invitation records may not be deleted solely because one user requests deletion.
• Deletion may be delayed if there are unresolved protected invitation workflows, disputes, workflow integrity events, chargebacks, investigations, or legal holds.
• Deletion may be irreversible once completed.
• You should export eligible records before deletion if you may need them later.
• SX Consent may verify your identity before processing your request.
• SX Consent may deny or limit deletion where permitted or required by law.
• This Policy is incorporated into the SX Consent Terms and Conditions.