Effective Date: May 14, 2026
Last Updated: May 14, 2026

This Account Deletion Policy (“Policy”) applies to the SX Consent Application (“SX Consent,” “we,” “us,” or “our”), operated by Beniquez Sanchez and Company LLC and created by BS and Co AI Labs.

This Policy explains how SX Consent users may request deletion of their SX Consent account, what account deletion means, what data may be deleted, what data may be retained, how subscriptions are affected, and how account deletion interacts with signed agreements, evidence records, session records, privacy requests, data deletion requests, payment records, legal obligations and multi-party records.

SX Consent is a private safety-tech, privacy-tech, legal-tech and evidence-tech platform for verified adults. Because SX Consent may generate private session records, signed agreements, evidence package metadata, closure records, notification logs, safety events, location integrity records, audit records and other legally or contextually significant records, account deletion may not erase all records immediately or completely.

This Policy supplements and is incorporated into our:

• Terms and Conditions;
• Privacy Policy;
• Sensitive Data Consent;
• Health Data Handling Policy;
• SMS Terms;
• Payment, Cancellation and Refund Policy;
• Data Deletion Policy;
• any in-app account deletion screen;
• any privacy request workflow;
• any evidence vault notice;
• any provider-specific or app-store-specific requirements.

If you do not agree with this Policy, do not create or use an SX Consent account.

1. Company Information

Operator: Beniquez Sanchez and Company LLC
Product Creator: BS and Co AI Labs
Product: SX Consent Application
Mailing Address: 1317 Edgewater Dr. Num. 7387, Orlando, FL 32804
Legal Contact: Click Here
Privacy Contact: Click Here
Security Contact: Click Here
Support Contact: Click Here
Website: https://sxconsent.com
Application: https://app.sxconsent.com

2. Purpose of This Policy

This Policy is intended to:

• provide a clear public web resource for account deletion requests;
• support Apple App Store account deletion requirements;
• support Google Play account deletion and Data Safety requirements;
• explain how users may initiate account deletion;
• explain what account deletion does and does not do;
• protect SX Consent evidence integrity;
• protect multi-party records;
• protect legal, security and compliance obligations;
• explain retention exceptions;
• explain subscription consequences;
• explain the difference between account deletion and data deletion;
• explain how deletion requests are verified, reviewed and processed.

3. How to Request Account Deletion

You may request deletion of your SX Consent account through one of the following methods, where available.

3.1 In-App Account Deletion

When available, you may initiate account deletion inside the SX Consent app by going to:

Settings → Account → Delete Account

or another similarly labeled account deletion workflow.

The in-app workflow may require you to:

• log in;
• verify your identity;
• confirm your email address;
• confirm your phone number;
• enter your PIN;
• complete biometric device confirmation if enabled;
• acknowledge deletion consequences;
• confirm whether you want to export eligible records before deletion;
• confirm whether you understand subscription consequences;
• submit the deletion request.

3.2 Web Account Deletion Request

You may also request account deletion through the public web resource at:

https://sxconsent.com/account-deletion/

This web resource is intended to allow users to request deletion even if they have deleted the app from their device, cannot access the app, or need a web-based request method.

3.3 Email Request

You may contact us at:

Click Here

or

Click Here

Your request should include:

• your full legal name;
• your SX Consent account email;
• your mobile number associated with the account;
• your country and state of residence;
• the reason for the request, if you choose to provide one;
• a statement that you are requesting deletion of your SX Consent account.

Do not send sensitive session details, health documents, government ID images, safety words, duress phrases or evidence package contents by email unless specifically requested through a secure process.

4. Information Required to Process a Deletion Request

To protect user accounts, sensitive data and evidence records, SX Consent may require verification before processing an account deletion request.

We may request or verify:

• legal name;
• account email;
• phone number;
• account ID;
• recent login confirmation;
• phone verification;
• email verification;
• device verification;
• PIN confirmation;
• identity verification status;
• government ID verification through a provider, if necessary;
• signed statement;
• prior transaction records;
• support ticket history;
• evidence that you control the account.

We may deny, delay or limit deletion if we cannot verify that the request comes from the account holder or an authorized person.

5. What Account Deletion Means

Account deletion means that SX Consent will begin a process to delete, deactivate, disable, restrict, anonymize, archive, segregate, de-identify or remove eligible account information associated with your SX Consent account, subject to the exceptions and retention rules described in this Policy.

Account deletion may include:

• disabling login access;
• disabling your public or user-facing account presence, if any;
• removing or restricting profile information;
• disabling future invitations;
• disabling active session creation;
• canceling future app access, where technically applicable;
• deactivating account credentials;
• revoking active sessions where appropriate;
• removing you from future non-essential communications;
• processing eligible personal data deletion;
• preserving records that must or may be retained.

Account deletion does not necessarily mean immediate or complete deletion of every record associated with your use of SX Consent.

6. Account Deletion Is Not the Same as Data Deletion

Account deletion and data deletion are related but not identical.

Account deletion closes, disables or removes your SX Consent account.

Data deletion concerns deletion of eligible personal data.

Some data may be deleted when your account is deleted. Other data may be retained because of legal, evidence, security, fraud-prevention, payment, tax, compliance, multi-party record, safety or technical reasons.

If you want to request deletion of eligible personal data in addition to deleting your account, you may also use the Data Deletion process at:

https://sxconsent.com/data-deletion/

7. Account Deletion Is Not Subscription Cancellation

Deleting your SX Consent account does not automatically cancel your subscription unless the applicable platform, payment provider or SX Consent workflow expressly confirms cancellation.

If you purchased through Apple App Store, you must cancel through Apple subscription settings.

If you purchased through Google Play, you must cancel through Google Play subscription settings.

If you purchased through Stripe or web checkout, you must cancel through the applicable SX Consent or provider cancellation process.

Deleting your account does not create a refund right.

Subscription payments remain subject to the SX Consent Payment, Cancellation and Refund Policy.

8. No Refund for Account Deletion

Account deletion does not entitle you to a refund.

This applies to:

• monthly subscriptions;
• quarterly subscriptions;
• annual subscriptions;
• unused time;
• partial billing periods;
• trial conversions;
• subscription renewals;
• web purchases;
• Apple App Store purchases;
• Google Play purchases;
• Stripe purchases;
• premium features;
• VIP features;
• evidence features;
• identity-readiness features;
• app-readiness features;
• any other paid SX Consent services.

If you delete your account during a paid period, you may lose the ability to access paid features, but prior payments remain non-refundable except where a refund is required by applicable law or a controlling payment provider policy.

9. Account Deletion and Active Sessions

SX Consent may refuse, delay, restrict or require additional review before deleting an account if the account is involved in an unresolved session lifecycle.

Unresolved lifecycle states may include:

• pending invitation;
• accepted invitation;
• cross-intake in progress;
• agreement created;
• pending signatures;
• signed agreement;
• evidence pending;
• evidence sealed;
• active session;
• paused session;
• resumed session;
• withdrawal pending;
• closure pending;
• help requested;
• unresolved safety event;
• unresolved privacy request;
• unresolved evidence package;
• unresolved dispute or legal hold.

SX Consent may require that active or unresolved workflows be closed, canceled, declined, expired, completed, archived or otherwise resolved before account deletion is finalized.

10. Account Deletion and One-Time Session Agreements

If you signed a one-time session agreement, account deletion may not delete that agreement.

Signed agreements may involve multiple users and may be retained for:

• evidence integrity;
• legal claims;
• dispute resolution;
• fraud prevention;
• audit trails;
• user safety;
• compliance;
• enforcement of Terms and Conditions;
• protection of another participant’s rights;
• preservation of contextual records.

SX Consent may restrict your future access to the agreement after account deletion, but the agreement record may remain preserved where necessary or permitted.

11. Account Deletion and Evidence Packages

SX Consent may retain evidence packages, evidence metadata, document hashes, manifest hashes, timestamps, audit events, signature metadata, closure records, notification logs, location integrity records, safety events and export logs after account deletion.

Evidence-related records may be retained because:

• they may involve multiple participants;
• they may be signed;
• they may be sealed;
• they may be relevant to disputes;
• they may be needed to preserve integrity;
• they may be needed to defend legal claims;
• they may be needed for fraud prevention;
• they may be required by law;
• they may be required for safety review;
• they may be required to enforce Terms and Conditions;
• they may protect another user’s rights.

Deleting an account does not automatically destroy, alter or invalidate evidence records.

12. Account Deletion and Multi-Party Records

SX Consent records may involve more than one user.

Multi-party records may include:

• invitations;
• cross-intake results;
• accepted requirements;
• declined requirements;
• agreements;
• signatures;
• active session logs;
• location integrity events;
• notification logs;
• closure records;
• evidence packages;
• safety events;
• audit records;
• support records involving multiple participants.

Because these records may affect more than one person, one user’s account deletion request may not delete records that also belong to, affect, protect or document another user.

SX Consent may retain multi-party records where reasonably necessary.

13. Account Deletion and Health-Related Records

If health-related features were used, SX Consent may retain certain health-related status records or metadata if those records are part of:

• a signed agreement;
• a cross-intake workflow;
• a session-specific requirement;
• evidence package metadata;
• audit logs;
• legal records;
• safety records;
• provider records;
• fraud-prevention records;
• multi-party records.

SX Consent is not a healthcare provider, telemedicine provider, laboratory or medical service. Health-related records are handled according to the Health Data Handling Policy and Sensitive Data Consent.

14. Account Deletion and Sensitive Data

Sensitive data may be deleted, restricted, archived, de-identified or retained depending on the type of data, purpose of processing, legal requirements, evidence status, security needs and multi-party record considerations.

Sensitive data may include:

• identity verification status;
• adult verification status;
• phone number;
• email address;
• profile photo;
• relationship status;
• gender;
• private requirements;
• boundary matrix selections;
• health-related declarations;
• safety settings;
• location integrity records;
• evidence metadata;
• signature metadata;
• closure records.

Sensitive data handling is governed by the Privacy Policy, Sensitive Data Consent and applicable law.

15. Account Deletion and Identity Verification Records

SX Consent may use third-party providers, such as Stripe Identity or similar providers, for identity and adult verification.

If you delete your SX Consent account:

• SX Consent may delete or restrict eligible provider-related metadata in its own systems;
• the identity verification provider may retain records under its own policies, legal obligations and retention schedules;
• SX Consent may retain limited verification status, timestamps, provider reference IDs or fraud-prevention metadata where necessary;
• raw identity documents, selfie/liveness materials or biometric-related data may be controlled by the provider, not SX Consent, unless expressly stated otherwise.

You may need to contact the provider directly for certain provider-held records.

16. Account Deletion and SMS Records

If you used SMS verification or SMS notices, SX Consent may retain SMS-related records after account deletion, including:

• opt-in records;
• opt-out records;
• phone verification records;
• delivery logs;
• message category;
• provider message IDs;
• HELP/STOP activity;
• consent screen version;
• timestamps;
• audit logs.

These may be retained for:

• Twilio compliance;
• carrier compliance;
• A2P 10DLC compliance;
• TCPA compliance;
• fraud prevention;
• legal defense;
• consent evidence;
• opt-out evidence;
• security;
• dispute resolution.

17. Account Deletion and Payment Records

SX Consent may retain payment, subscription, billing and transaction records after account deletion.

This may include:

• subscription status;
• plan type;
• transaction IDs;
• receipts;
• billing events;
• refund records;
• chargeback records;
• cancellation records;
• app store receipt metadata;
• Stripe or payment processor metadata;
• tax and accounting records.

These records may be retained for tax, accounting, fraud prevention, chargeback defense, legal compliance, dispute resolution and business records.

Account deletion does not erase payment obligations already incurred.

18. Account Deletion and Support Records

SX Consent may retain support, privacy, legal or security communications after account deletion if reasonably necessary to:

• process the deletion request;
• prove completion;
• prevent fraud;
• investigate abuse;
• comply with law;
• resolve disputes;
• preserve legal claims;
• maintain security;
• enforce Terms and Conditions;
• respond to regulator or provider inquiries.

19. Account Deletion and Legal Holds

SX Consent may delay, suspend, deny or limit account deletion if records are subject to a legal hold.

Legal holds may arise from:

• litigation;
• arbitration;
• government requests;
• subpoenas;
• law enforcement requests;
• user disputes;
• safety incidents;
• privacy complaints;
• fraud investigations;
• payment disputes;
• chargebacks;
• regulatory investigations;
• provider compliance investigations;
• internal investigations.

When a legal hold applies, we may preserve relevant records until the hold is lifted.

20. Information That May Be Deleted

Subject to verification, retention exceptions and technical limitations, SX Consent may delete or restrict eligible account information such as:

• account login credentials;
• account profile visibility;
• non-essential profile fields;
• user preferences;
• app settings;
• unused onboarding data;
• certain draft records not tied to multi-party workflows;
• certain unsealed, non-finalized records;
• non-essential communication preferences;
• future marketing preferences, if any;
• eligible support records;
• eligible device tokens.

The exact data deleted depends on your account status, use history, legal obligations and whether the data is part of signed, sealed, multi-party, evidence, security, provider, payment or legal records.

21. Information That May Be Retained

SX Consent may retain information after account deletion where reasonably necessary or permitted, including:

• signed agreements;
• signature metadata;
• evidence packages;
• document hashes;
• manifest hashes;
• audit logs;
• safety events;
• closure records;
• notification logs;
• location integrity events;
• session lifecycle records;
• dispute records;
• fraud-prevention records;
• security logs;
• SMS consent and opt-out records;
• payment and tax records;
• subscription records;
• provider records;
• legal records;
• deletion request records;
• data deletion request records;
• records involving another user;
• records required by law;
• records required to enforce Terms and Conditions;
• records needed to protect rights, safety or property.

Retained data may be restricted, archived, minimized, de-identified, segregated or access-limited where appropriate.

22. Information That May Be De-Identified or Anonymized

Instead of deleting certain records, SX Consent may de-identify, anonymize, aggregate, tokenize, archive, segregate or minimize information where permitted by law.

De-identified or anonymized data may be used for:

• security analysis;
• fraud prevention;
• system integrity;
• usage metrics;
• compliance reporting;
• product reliability;
• audit purposes;
• legal defense;
• internal analytics.

SX Consent will not attempt to re-identify de-identified data except as permitted by law for security, testing, compliance or legal purposes.

23. Deletion Processing Timeline

SX Consent will attempt to process verified account deletion requests within a commercially reasonable period and within the time required by applicable law.

Processing time may depend on:

• identity verification;
• account access;
• active sessions;
• unresolved workflows;
• evidence records;
• multi-party records;
• legal holds;
• payment disputes;
• provider records;
• technical limitations;
• security review;
• fraud review;
• applicable law.

Some records may be disabled quickly, while backup copies, logs, archived records, provider records or legally retained records may take longer to delete, restrict or expire.

24. Backup Systems and Archival Copies

Deleted information may remain in backups, archives, disaster recovery systems or logs for a limited period until overwritten, expired or securely deleted according to retention schedules.

SX Consent may not be able to immediately remove data from backups without compromising security, integrity, disaster recovery or system reliability.

Backup data is generally isolated from active use and retained only as necessary for security, business continuity, disaster recovery, legal compliance or system integrity.

25. Reactivation or Grace Period

SX Consent may, but is not required to, offer a reactivation or grace period after a deletion request.

If a grace period is offered, logging in or contacting support during that period may cancel or pause deletion.

SX Consent may refuse reactivation if:

• deletion has already been completed;
• the account was terminated for cause;
• fraud or abuse was detected;
• legal or safety concerns exist;
• provider requirements prevent reactivation;
• identity cannot be verified;
• reactivation would create risk.

SX Consent does not guarantee account recovery after a deletion request.

26. Account Deactivation vs. Account Deletion

SX Consent may offer temporary deactivation, suspension or restriction in addition to permanent account deletion.

Deactivation may hide or disable your account but may not delete account data.

Deletion is intended to begin a more permanent process, subject to retention exceptions.

If you only want to pause use, you may request support or account restriction instead of deletion where available.

27. Account Deletion and Uninstalling the App

Uninstalling the SX Consent app does not delete your account.

Deleting the app from your device does not:

• cancel your account;
• cancel your subscription;
• delete your data;
• stop billing;
• delete evidence records;
• delete session records;
• delete signed agreements;
• delete provider records;
• delete payment records.

To delete your account, you must follow the account deletion process described in this Policy.

28. Account Deletion and Third-Party Providers

SX Consent may rely on third-party providers, such as:

• Apple;
• Google;
• Stripe;
• RevenueCat;
• Twilio;
• Firebase;
• Apple Push Notification service;
• Sentry;
• hosting providers;
• identity verification providers;
• payment processors;
• email providers;
• support tools;
• security tools;
• map or geocoding providers.

Account deletion from SX Consent may not automatically delete data held by third-party providers under their own legal obligations, privacy policies or retention rules.

Where possible, SX Consent may send deletion or deactivation requests to providers or delete provider-linked metadata from SX Consent systems. You may also need to contact providers directly for certain records.

29. Account Deletion and App Store / Google Play Requirements

SX Consent provides this public account deletion resource to support app store requirements and user access.

If SX Consent allows account creation in the Apple App Store or Google Play version of the app, SX Consent intends to provide:

• an in-app account deletion initiation path;
• this public web-based account deletion resource;
• disclosures explaining what happens when an account is deleted;
• data deletion disclosures in Google Play Data Safety where required;
• privacy policy disclosures explaining retention and deletion.

30. Authorized Agents and Legal Representatives

Where required by applicable law, you may authorize another person to submit a deletion request on your behalf.

SX Consent may require:

• written authorization;
• power of attorney;
• identity verification of the requester;
• identity verification of the account holder;
• proof of authority;
• additional security checks.

SX Consent may deny requests from unauthorized persons.

31. Deceased Users

If a user is deceased, SX Consent may process account-related requests from an authorized estate representative, executor, legal representative or immediate family member where required or permitted by law.

SX Consent may require documentation such as:

• death certificate;
• proof of authority;
• court appointment;
• government-issued ID;
• legal authorization;
• account identifiers.

SX Consent may preserve records where necessary for legal, evidence, safety, multi-party or compliance purposes.

32. Fraudulent or Abusive Deletion Requests

SX Consent may deny, delay, restrict or investigate deletion requests that appear:

• fraudulent;
• abusive;
• automated;
• duplicative;
• unverifiable;
• made by an unauthorized person;
• intended to destroy evidence;
• intended to evade payment obligations;
• intended to interfere with another user’s rights;
• intended to conceal misconduct;
• intended to obstruct legal process;
• related to fraud, chargebacks, harassment, safety events or Terms violations.

SX Consent may preserve relevant records where needed to investigate or prevent abuse.

33. Account Deletion and Enforcement Actions

If your account was suspended, restricted or terminated for violation of the Terms and Conditions, deletion may be limited.

SX Consent may retain information needed to:

• prevent repeat abuse;
• enforce bans;
• detect duplicate accounts;
• prevent fraud;
• block re-registration;
• comply with law;
• protect users;
• preserve evidence;
• support legal claims;
• defend against disputes.

34. Account Deletion and User Responsibilities

Before requesting account deletion, you are responsible for:

• downloading or exporting eligible records, where available;
• canceling subscriptions through the purchase platform;
• resolving active sessions;
• completing closure responses;
• saving lawful records you may need;
• understanding that some records may be retained;
• understanding that deletion may be irreversible;
• understanding that deletion does not create a refund right;
• understanding that deletion may limit access to evidence records.

SX Consent is not responsible if you delete your account without preserving records you later want.

35. No Guarantee of Immediate or Total Erasure

SX Consent will process account deletion according to this Policy and applicable law.

However, SX Consent does not guarantee immediate, complete or universal erasure of all data.

Some data may remain temporarily or permanently in:

• backups;
• logs;
• archives;
• evidence packages;
• signed agreements;
• provider systems;
• app store systems;
• payment systems;
• SMS provider systems;
• identity verification provider systems;
• legal files;
• dispute records;
• tax records;
• audit logs;
• multi-party records;
• de-identified datasets.

36. Denial or Limitation of Account Deletion

SX Consent may deny, delay, narrow or limit account deletion where permitted or required by law, including where deletion would:

• violate law;
• affect another user’s rights;
• destroy evidence;
• interfere with a signed agreement;
• interfere with a sealed evidence package;
• undermine audit integrity;
• impair security;
• prevent fraud investigation;
• impair chargeback defense;
• affect tax or accounting records;
• violate provider obligations;
• interfere with legal process;
• undermine platform integrity;
• prevent enforcement of Terms and Conditions;
• create safety risk.

If SX Consent denies or limits a request, we may provide a general explanation where legally and operationally appropriate.

37. Appeals and Follow-Up

If your deletion request is denied, delayed or limited, you may contact:

Click Here

with the subject line:

Account Deletion Appeal

Your appeal should include:

• your legal name;
• account email;
• phone number;
• request ID, if available;
• reason for appeal;
• additional verification or documentation.

SX Consent will review appeals according to applicable law, internal procedures and operational capacity.

38. Contact and Support

For questions or account deletion support:

Support: Click Here
Privacy: Click Here
Legal: Click Here
Security: Click Here

Mailing Address:
Beniquez Sanchez and Company LLC
1317 Edgewater Dr. Num. 7387
Orlando, FL 32804

39. Changes to This Policy

SX Consent may update this Account Deletion Policy from time to time to reflect changes in:

• law;
• Apple App Store requirements;
• Google Play requirements;
• privacy laws;
• account deletion workflows;
• data deletion workflows;
• payment provider requirements;
• identity verification requirements;
• evidence vault architecture;
• SMS provider requirements;
• platform features;
• security practices;
• business operations.

The “Last Updated” date indicates when this Policy was last revised.

Continued use of SX Consent after an updated Policy becomes effective means you acknowledge the updated Policy where permitted by law.

40. Final Account Deletion Acknowledgment

By submitting an account deletion request, you acknowledge and agree that:

1. Account deletion is not the same as data deletion.
2. Account deletion is not subscription cancellation.
3. Account deletion does not create a refund right.
4. You are responsible for canceling subscriptions through the platform where you purchased.
5. You may lose access to your account and certain records.
6. Some records may be retained for legal, evidence, security, fraud-prevention, payment, provider, tax, audit or multi-party reasons.
7. Signed agreements may be retained.
8. Evidence packages may be retained.
9. Notification logs may be retained.
10. SMS consent and opt-out records may be retained.
11. Payment records may be retained.
12. Identity verification metadata may be retained where necessary.
13. Health-related metadata may be retained where legally or operationally necessary.
14. Multi-party records may not be deleted solely because one user requests deletion.
15. Deletion may be delayed if there are unresolved sessions, disputes, safety events, chargebacks, investigations or legal holds.
16. Deletion may be irreversible once completed.
17. You should export eligible records before deletion if you may need them later.
18. SX Consent may verify your identity before processing your request.
19. SX Consent may deny or limit deletion where permitted or required by law.
20. This Policy is incorporated into the SX Consent Terms and Conditions.